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"The real value starts when we truly understand the customer’s challenge. Often, the issue is different from how it first appears "
Sido Altenburg
Installed Base Manager, Econvert

More than service, a partnership for life

Econvert delivers anaerobic wastewater treatment and biogas desulphurization solutions that help industrial customers treat wastewater, recover energy and reduce environmental impact. In his role, Sido works closely with customers to translate operational challenges into practical improvements that support long-term performance.

For Sido, building strong customer relationships starts with understanding the reality behind the data.

“The value of customer visits lies in the opportunity to discuss challenges in person, see the installation in operation and better understand the situation with your own eyes.”

From reactive problem solving to proactive asset management

One of the developments Sido is most proud of is helping customers move from reactive problem solving towards proactive asset management. By gaining deeper insights into how installations perform, customers can improve reliability, optimize operations and make better-informed investment decisions over the lifetime of their assets.

He believes that sustainable improvements often start with making better use of what is already in place.

Combining expertise across the group

As NSI continues to grow, Sido values the increasing collaboration between business units and the ability to combine expertise from across the organization.

“Bringing expertise together helps us respond more effectively to customer needs, learn from different markets and create stronger, more innovative solutions.”

By connecting technical knowledge with customer goals, NSI can deliver tailored solutions that help customers improve performance, reduce environmental impact and support their long-term sustainability ambitions.

Creating lasting value

Sido’s story reflects what Partnerships for Life means in practice: understanding customer needs, working together to solve challenges and building trusted relationships that create lasting value throughout the lifecycle of an installation.

Because delivering impact is not only about technology. It is about helping customers give water, resources and partnerships the value they deserve.