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Your challenges

Inspection in a ByoFlex installation

Process changes affecting treatment performance

Changes in processes can affect the overall performance of your installation. At Byosis, we offer advice/support on how to help you adjust or optimize your installation to maintain peak performance.

Lacking required expertise

During the operation, the installation should be monitored by trained engineers. When the required expertise is unavailable or lacking, Byosis provides advice and training on how to optimally operate your installation.

Down time due to broken parts

Installations face the usual wear and tear: parts wear out or defects may occur, resulting in an installation that is not performing as smoothly as in the beginning. Byosis can provide you with spare parts to prevent minimal downtime of the installation and to ensure optimal performance.

Byosis Service Level Agreement

In collaboration with the client, a suitable Service Level Agreement (SLA) is drawn up for a specific period (e.g. two years) based on the customer needs. Byosis offers three main types of services: Service desk, remote inspection reports, site visits.

 

The benefit of access to the service desk is the rapid availability of a Byosis technician or specialist in the event of an operational or process-related issue. We first assess whether the problem can be resolved remotely. If not, we can provide or arrange prompt on-site assistance (depending on your location). Additionally, we keep critical spare parts in stock, ensuring a quick shipment and/or replacement in case of a breakdown or emergency.

Our positive impact

Ensure operational reliability

Inspections during site visits keep your installation in optimal (technical) condition. By identifying potential issues early, we help prevent them from escalating and ensuring the operational reliability of your installation.

Reduce operational costs

Early detection of problems detected during site visits or remote inspections lowers the repair expenses and minimizes costly interventions, helping you save on overall operational costs.

Prevent downtime of your installation

By performing site visits, remote inspections, maintenance or replacing spare parts, you avoid unexpected breakdowns and prevent long-term downtime. Resulting in increasing the reliability of the site.

Direct access to our experts

With a Byosis Service Level Agreement, you benefit from short communication lines and fast, expert responses when you need assistance.

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Frequently asked questions (FAQ)

Does Byosis provide any services when no Service Level Agreement (SLA) is agreed?

Byosis provides support to all clients. However, with an active Service Level Agreement, you benefit from short communication lines and fast, expert responses when you need assistance. Without an SLA, service requests need to be submitted to service@byosis.com, and will be processed within one working week. Spare parts are always available, but can be subject to longer delivery times.

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