Your challenges

Process changes affecting treatment performance
Changes in processes can affect the overall performance of your installation. At Byosis, we offer advice/support on how to help you adjust or optimize your installation to maintain peak performance.
Lacking required expertise
During the operation, the installation should be monitored by trained engineers. When the required expertise is unavailable or lacking, Byosis provides advice and training on how to optimally operate your installation.
Down time due to broken parts
Installations face the usual wear and tear: parts wear out or defects may occur, resulting in an installation that is not performing as smoothly as in the beginning. Byosis can provide you with spare parts to prevent minimal downtime of the installation and to ensure optimal performance.
Byosis Service Level Agreement
In collaboration with the client, a suitable Service Level Agreement (SLA) is drawn up for a specific period (e.g. two years) based on the customer needs. Byosis offers three main types of services: Service desk, remote inspection reports, site visits.
The benefit of access to the service desk is the rapid availability of a Byosis technician or specialist in the event of an operational or process-related issue. We first assess whether the problem can be resolved remotely. If not, we can provide or arrange prompt on-site assistance (depending on your location). Additionally, we keep critical spare parts in stock, ensuring a quick shipment and/or replacement in case of a breakdown or emergency.
The installation will be monitored at least weekly. Alarms and process deviations are analyzed and filtered. Periodic reports (e.g., six times per year) are shared, summarizing essential parameters and key findings. With our extensive installed base, we have developed a wide range of experience and expertise in operating ByoFlex® installations as efficiently and reliably as possible. Deviations from optimal performance are therefore quickly identified by our specialists.
During two working days, our technicians will inspect the entire ByoFlex® installation, focusing on the general condition, safety, and performance. On the third day, feedback and advice are provided. Operator training is refreshed, and any current questions from operators are addressed and followed up as needed. After the visit, findings are evaluated in consultation with our specialists. The results and recommendations are then compiled and shared in a detailed site visit report.
Our positive impact

Ensure operational reliability
Inspections during site visits keep your installation in optimal (technical) condition. By identifying potential issues early, we help prevent them from escalating and ensuring the operational reliability of your installation.
Reduce operational costs
Early detection of problems detected during site visits or remote inspections lowers the repair expenses and minimizes costly interventions, helping you save on overall operational costs.
Prevent downtime of your installation
By performing site visits, remote inspections, maintenance or replacing spare parts, you avoid unexpected breakdowns and prevent long-term downtime. Resulting in increasing the reliability of the site.
Direct access to our experts
With a Byosis Service Level Agreement, you benefit from short communication lines and fast, expert responses when you need assistance.
Contact our experts







Frequently asked questions (FAQ)
Does Byosis provide any services when no Service Level Agreement (SLA) is agreed?
Byosis provides support to all clients. However, with an active Service Level Agreement, you benefit from short communication lines and fast, expert responses when you need assistance. Without an SLA, service requests need to be submitted to service@byosis.com, and will be processed within one working week. Spare parts are always available, but can be subject to longer delivery times.
Can I buy spare parts without a Service Level Agreement?
You can buy spare parts without a Service Level Agreement, since Byosis maintains a stock of critical spare parts. However, not all parts are immediately available. Components can have longer lead times due to a prior request. With a Service Level Agreement, we specifically keep critical spare parts in stock for your installation.
Does Byosis offer maintenance on the installations?
Our engineers can inspect, test, analyze, and optimize the software of your installation. For regular (mechanical) maintenance, we can assist in finding suitable local service partners. Byosis can advise and supervise during main stops and revisions.
Can Byosis analyze product samples?
Yes, Byosis Process Engineers are available for analyzing samples for new- or changing processes. We can determine inhouse the main parameters such as: viscosity, solid content or ammonia content for a well-founded advice.
Other solutions

- Municipal
- Industrial
Ammonia stripper – ByoFlex®
- Resource Recovery
- Industrial water
- Sludge
- Wastewater
- Process water

- Industrial
Pasteurization – ByoPast®
- Resource Recovery
- Sludge
- Wastewater
- Industrial water
- Process water